These Terms are an agreement between [Company legal name] (Syncfinity) ([SSM registration number], [Registered address, Malaysia]) ("SYRIEL", "we") and the company or person that signs up for SYRIEL AI ("Customer", "you"). By creating an account or using SYRIEL AI you accept these Terms on behalf of your company, and you confirm you are allowed to do so.
1. What SYRIEL AI is
SYRIEL AI is a writing assistant for business messaging. It includes a web app and a browser extension that, when a user presses a SYRIEL button, reads the conversation open on screen and suggests a reply, a rewrite, a summary or a transcript of a voice note. A person always reviews the suggestion and decides whether to send it. SYRIEL AI never sends messages by itself.
SYRIEL AI works alongside the chat websites you use in your browser. SYRIEL is not affiliated with, endorsed by or sponsored by any messaging provider.
2. Your account and your users
- The person who signs up becomes the account owner and can add users ("Authorized Users"), up to the number of seats on your plan.
- You are responsible for everything done under your account, for keeping passwords safe, and for making sure your Authorized Users follow these Terms.
- Tell us straight away at support@[your-domain] if you believe your account has been accessed without permission.
3. Your responsibilities when messaging
- You stay in control. You review every AI suggestion before sending. AI can be wrong, incomplete or out of date. You are responsible for what you send, including prices, promises and advice.
- You follow the messaging platform's rules. You must comply with the terms and policies of every messaging platform you use, including rules against spam, bulk or automated messaging.
- You have the right to use the conversations. You are responsible for having a lawful basis, and any notice or consent required by law (including Malaysia's Personal Data Protection Act 2010), for processing the messages of the people you chat with through SYRIEL AI.
- You follow our Acceptable Use Policy.
4. Your data
You own your content: your messages, saved chats, knowledge files, saved replies and settings ("Customer Data"). You give us permission to host, process and transmit Customer Data only to provide and support SYRIEL AI for you, as described in our Privacy Policy and Data Processing Agreement, which form part of these Terms.
- We do not sell Customer Data and do not use it to train AI models.
- Chats are only kept when a user chooses "Save chat". Saved chats and other conversation content are encrypted with a key unique to your company.
- You can download or delete your data at any time from Privacy & data in the web app.
5. AI providers
SYRIEL AI uses third-party AI services (currently OpenAI for text and Groq for voice transcription) to produce suggestions. Text you choose to process is sent to them for that purpose only, under their business API terms, which do not allow them to train their models on it. We may change providers; the list of sub-processors is in the Data Processing Agreement.
6. Plans, trial and payment
- New companies get a 14-day free trial. No card is needed. When the trial ends, the assistant pauses until a plan is chosen.
- Plans are charged per seat (user), monthly or yearly in advance. Yearly billing is discounted. Prices exclude applicable taxes, which are added where the law requires.
- Subscriptions renew automatically at the end of each period unless cancelled before the renewal date. You can cancel at any time; access continues until the end of the paid period.
- Each plan includes fair-use limits on AI actions and voice minutes per user. If use is far above normal, we will contact you before limiting anything.
- Refunds are covered by our Refund Policy.
- We may change prices with at least 30 days' notice; changes apply from your next renewal.
7. Suspension and ending
We may pause or end an account that breaks these Terms, puts others at risk, or is unpaid, giving notice where reasonable. You can end your account at any time by deleting your company in the web app. After an account ends we delete Customer Data as described in the Privacy Policy, except where the law requires us to keep it.
8. Availability and changes
We work to keep SYRIEL AI available and secure, but it is provided "as is". Messaging apps can change how they work at any time, which may stop the extension from working until we update it. We may improve or change features; if we remove a major paid feature, you may cancel and receive a pro-rated refund for the unused paid period.
9. Liability
To the extent allowed by law: we are not liable for indirect or consequential loss, lost profits or lost business, or for messages you choose to send; and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.
10. Changes to these Terms
We may update these Terms. For material changes we will tell account owners by email or in the app at least 14 days before they apply, and ask users to accept the new version.
11. Law
These Terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.
12. Contact
[Company legal name] (Syncfinity) · [Registered address, Malaysia] · support@[your-domain]